For many years, I had been a reliable vendor on Cardmarket, considered one of Europe’s most popular platforms for buying and selling cards. I taken care of an ideal name — about 400 good assessments, zero disputes, and consistent, Experienced assistance. But a single unjustified dispute, taken care of by Cardmarket team customers Silvia Parravano and Christian Tobehn, improved every little thing. in this post, I'll share my own encounter, reveal the structural flaws in Cardmarket's dispute process, and situation a stark warning to other sellers.
A cleanse file constructed above several years
A Proven vendor With 100% beneficial feed-back
prior to the incident, I was specifically the type of vendor every Market values. I mentioned investing playing cards precisely, explained conditions transparently, and shipped instantly. I under no circumstances received a single criticism — only praise.
the value of belief on Cardmarket
track record is everything for sellers on Cardmarket. one particular oversight — even one that isn’t your fault — can hurt decades of hard work. That’s what will make my story so alarming for others operating within the platform.
The Dispute That Shattered My Standing
consumer purchased the incorrect Card, Then Blamed Me
The trouble commenced when a purchaser requested a card outlined precisely by title, established, and issue. on acquiring it, they falsely claimed I had despatched the “Incorrect Edition” — Inspite of apparent listing proof displaying I hadn’t.
Proof dismissed by help
I submitted screenshots of the listing, card Variation, and situation to confirm my accuracy. But Cardmarket help, specially Silvia Parravano, overlooked the facts. in place of examining the listing or requesting clarification, she quickly sided with the customer.
Silvia Parravano’s Mishandling of the Dispute
No Fair Investigation
Silvia’s choice was unilateral. She didn’t admit my proof or request any counterevidence from the buyer. She just blocked my account. No hearing. No 2nd view. No attraction.
No Warning, No interaction
What manufactured this even worse was the suddenness from the motion. I was locked out of my account right away. My appeals — asking for a review or escalation — ended up met with automated responses or silence. Silvia Parravano exercised full authority with no accountability.
Christian Tobehn’s part: Reinforcing the Bias?
Reinforcing the exact same Pattern
In observe-ups, my situation was also found by Christian Tobehn, An additional member of Cardmarket's aid workforce. sad click here to say, instead of reviewing the specifics objectively, he doubled down on Silvia’s judgment. all over again, no rationalization, no transparency, just automated deflections in addition to a permanent ban.
A sample of Seller Disregard
Are sincere Sellers becoming Silenced?
After this knowledge, I began exploring on the net discussion boards and Neighborhood threads. I speedily uncovered I wasn’t alone. Dozens of extended-time sellers documented similar ordeals — a lot of involving Silvia Parravano.
a typical topic? purchasers often gain, even if Completely wrong — and sellers are remaining voiceless.
How This Hurts all the Market
although platforms must shield potential buyers, ignoring proof from straightforward sellers brings about a damaged ecosystem. When have confidence in is a single-sided, undesirable actors make the most, recognizing they’ll be shielded by biased guidance brokers.
the situation: No Oversight, No attractiveness
insufficient Transparency in Cardmarket’s method
essentially the most alarming issue could be the absence of an appeals approach. when personnel like Silvia or Christian make a decision, it’s remaining. There’s no next assessment, no accountability, and no way to revive access to your account — Regardless of how powerful your evidence is.
hazard of Abuse and Blackmail
In my case, I was indirectly coerced into refunding a Phony assert — or drop my account fully. That’s not dispute resolution — that’s blackmail beneath the guise of customer service.
economic and psychological repercussions
enterprise reduction right away
I invested many years in setting up my seller profile. All that effort was worn out quickly, along with likely upcoming money. My vendor dashboard, get historical past, and loyal shopper foundation — all long gone.
psychological Toll on the dependable Seller
This wasn’t just a company hit. it absolutely was demoralizing. to generally be taken care of just like a fraud after many years of integrity was emotionally devastating. I adopted each individual rule, and still acquired punished.
What Cardmarket have to Do to get back have confidence in
Platform Reforms Are Urgently necessary
If Cardmarket would like to keep high quality sellers and prevent upcoming abuse, it ought to:
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✅ Introduce a transparent enchantment system for blocked accounts
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✅ need disputes being reviewed by not less than two independent guidance brokers
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✅ coach staff members like Silvia Parravano and Christian Tobehn in neutral investigation
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✅ safeguard sellers who submit apparent, factual proof
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✅ build accountability metrics for workers decisions
with no these variations, sincere sellers will carry on to get collateral harm in a very system that blindly favors prospective buyers.
last feelings: Be Wary, keep Documented
for anyone who is now marketing on Cardmarket, don’t think your fantastic document will safeguard you. you might be generally a single purchaser complaint — even a false 1 — from getting silenced.
secure by yourself by:
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getting screenshots of every listing
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Archiving interaction with potential buyers
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Backing up your account details regularly
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getting ready for disputes — Even though you do absolutely nothing Erroneous
Conclusion:
My encounter with Silvia Parravano and Christian Tobehn ought to function a serious warning to any individual making use of Cardmarket. I thought in the platform. I performed by the rules. And that i however bought taken off devoid of induce.
If Cardmarket proceeds to disregard seller legal rights, a lot more trustworthy sellers will stroll absent. And when that occurs, the System won’t just reduce sellers — it’ll eliminate its trustworthiness.
Has a little something comparable transpired to you personally? Share your encounter and support elevate awareness. Sellers should have greater.